Privacy Policy Privacy

Personal data processing policy

Identification of the data controller.

ITSENSE S.A.S., a commercial company organized and existing in accordance with the laws of the Republic of Colombia, incorporated by private document of sole shareholder dated February 21, 2018, registered in the Chamber of Commerce of Bogota under the registration number 02922248 of November 21, 2018, identified with NIT. 901159597 - 7.

Domicile and address: ITSense has its domicile in the municipality of CHÍA-CUNDINAMARCA, and its main office is located at Carrera 2 # 16-45.


Phone: 350 420 4785


2. Principles of data processing

In all personal data processing carried out by ITSENSE S.A.S., the principles enshrined in the Colombian General Regime for the Protection of Personal Data shall be applied, especially the following:

a. Principle of lawfulness of data processing

For the processing of personal data carried out by ITSENSE S.A.S., the rules of the Colombian legal system relating to the General Regime for the Processing of Personal Data and those contained in this policy apply.

b‍.Principle of purpose

The treatment given by ITSENSE S.A.S. to the personal data it treats, obey the purposes established in this policy, which are in harmony with the Colombian legal system. In what is not regulated in this policy, the superior norms that regulate, add, modify or repeal it will be applied.

c. Principle of freedom
The treatment that ITSENSE S.A.S. performs to the personal data, does it according to the previous, express and consented authorization of the holder of the personal data.

d. Safety principle‍.

ITSENSE S.A.S. will implement all the technical, human and administrative measures necessary to protect the personal data processed in its databases, avoiding the use, adulteration, loss and unauthorized or unwanted consultation.

e. Principle of confidentiality

The treatment given to the personal data of ITSENSE S.A.S. databases will be carried out with strict confidentiality and reserve, according to the purposes described in this policy.

For more information on these principles, please refer to Law 1581 of 2012 and Decree 1377 of 2013,

As well as any other regulatory provisions that modify, clarify, complement or repeal them.

f. Principle of truthfulness or quality

The information subject to treatment by ITSENSE S.A.S. must be truthful, complete, updated, verifiable and understandable.

g. Principle of transparency

ITSENSE S.A.S. guarantees that the owner of the personal data can obtain information about his/her data at any time and without restrictions according to the procedures described in this policy.

h. Principle of restricted access and circulation

ITSENSE S.A.S. guarantees that the processing of personal data given to the databases for which it is responsible, is carried out by persons authorized by the owner and/or other persons permitted by law.

Processing to which the data will be subjected and its purpose

The processing of personal data of the person with whom ITSENSE S.A.S. has established or establishes a relationship, permanent or occasional, will be carried out within the legal framework that regulates the matter. In any case, personal data may be collected and processed for the following purposes:

a. To develop the corporate purpose of ITSENSE S.A.S. in accordance with its legal statutes.
b. Comply with applicable tax and commercial regulations.
c. Use of information, audiovisual, computer and technical means to carry out advertising or marketing activities of ITSENSE S.A.S.
d. Video surveillance and security activities of ITSENSE S.A.S. and persons accessing its facilities.
e. Comply with the provisions of the Colombian legal system in labor and social security matters, among others, applicable to former employees, current employees and candidates for future employment.
f. Comply with the regulations of the health sector and the requirements of the entities that control and monitor the provision of social security and health services in Colombia, such as the Ministry of Health, the Superintendence of Health, municipal and departmental health departments, EPS, IPS, among others.
g. Conduct surveys related to the services or goods of ITSENSE S.A.S.
h. Send commercial information of ITSENSE S.A.S.
i. Develop programs in accordance with its bylaws
j. Fulfill all ITSENSE S.A.S. contractual, legal and regulatory commitments.

Processing of sensitive data.

The treatment of sensitive personal data will be exclusively for use in relation to the prevention of the spread of contagious diseases, such as COVID-19, health controls and cooperation with state entities and provisions, cases such as submission of indicators to control entities, population health analysis and risk analysis in the examinations performed. At no time; without prior authorization, such sensitive data would be used for marketing purposes, sale of databases and/or other purposes unrelated to those expressed in this Policy.

‍Rightsof the holder of the information

In accordance with the provisions of the current applicable regulations on data protection, the holders of personal data have the right to:

Access, know, update and rectify your personal data against ITSENSE S.A.S. in its capacity as data controller. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is expressly prohibited or has not been authorized.
Request proof of authorization granted to ITSENSE S.A.S for the processing of data, by any valid means, except in cases where authorization is not necessary.
Be informed by ITSENSE S.A.S, upon request, regarding the use that has been made of their personal data.
To file before the Superintendence of Industry and Commerce, complaints for violations of the provisions of Law 1581 of 2012 and other rules that modify, add or complement it, after consultation or request to ITSENSE S.A.S.
To revoke the authorization and/or request the deletion of the data.
To access free of charge to their personal data that have been processed, at least once every calendar month, and whenever there are substantial changes to this policy that motivate new queries.

These rights may be exercised by:

The holder, who must prove his identity sufficiently by the different means made available by ITSENSE S.A.S.
The assignees of the holder, who must prove their identity.
The representative and/or attorney-in-fact of the holder, upon proof of representation or power of attorney.
Other in favor of or for whom the holder has stipulated.

Responsible and processor of personal data

ITSENSE S.A.S. will be responsible for the processing of personal data. The Administrative Department will be responsible for the processing of personal data.

Any communication on the matter should be sent by e-mail to or

Procedure for handling queries, claims, requests for rectification, updating and deletion of data

The holders or their assignees may consult the personal information of the holder that ITSENSE S.A.S. holds, who will provide all the information contained in the individual record or that is linked to the identification of the Holder. Likewise, ITSENSE S.A.S. will provide the mechanism through which the holder may file claims to update, rectify, delete the data or revoke the authorization definitively.

In any case, regardless of the mechanism implemented for the attention of consultation requests, they will be attended within a maximum term of ten (10) working days from the date of receipt. When it is not possible to attend the consultation within such term, the interested party shall be informed before the expiration of the 10 days, stating the reasons for the delay and indicating the date on which the consultation will be attended, which in no case may exceed five (5) business days following the expiration of the first term.

Inquiries may be sent to or

Information security measures

In compliance with the security principle established in the current regulations, ITSENSE S.A.S. will adopt the technical, human and administrative measures necessary to provide security to the records avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.

The company is committed to the correct use and treatment of the personal data of its customers and users, avoiding unauthorized access to third parties that would allow them to know or violate, modify, disclose and/or destroy the information contained in the company's databases. For this reason, the company has security protocols and access to its information, storage and processing systems, including physical measures to control security risks.

Therefore, it must adopt the measures that allow it to comply with the provisions of Law 1581 of 2012, and any other law or regulation that modifies or replaces them. Consequence of this legal obligation, among others, shall adopt security measures of logical, administrative and physical type, according to the criticality of the personal information accessed, to ensure that this type of information will not be used, traded, assigned, transferred and / or will not be subjected to any other treatment contrary to the purpose included in the provisions of the object of this contract. Any suspicion of loss, leakage or attack against personal information contained in the databases of ITSENSE S.A.S. shall be reported, notice to be given once it has knowledge of such eventualities through the most relevant or effective mechanisms, such as publication on the website or networks of ITSENSE S.A.S., direct communication to the reported email of the affected or the means established by it for such purposes or in any way that guarantees the right to information of the holder. The loss, leakage or attack against personal information also implies the obligation to manage the security incident according to the legal guidelines on the matter.


This policy is effective as of March 22, 2018.

Information security policy

This document is the exclusive property of ITSENSE S.A.S. and its use must be in accordance with its classification. The disclosure and/or total or partial reproduction of its contents without due authorization is prohibited. Its use and distribution is only authorized within ITSENSE S.A.S. and by duly authorized personnel.

General information security policy

To preserve the confidentiality, integrity and availability of the information concerning the interested parties in the acquisition of a software development service, applications, pages, app development and everything offered in the ITSENSE S.A.S. service catalog by managing the information security risks, always seeking compliance with the requirements of the interested parties, including legal, regulatory and applicable ones.

This policy is mandatory compliance by all employees internally, externally and suppliers of the organization, likewise the law of 1453 of 2011 against money laundering and terrorist financing is applied through its own software. With this policy, ITSENSE S.A.S. is committed to the achievement of continuous improvement of the Information Security Management System.

Information security objectives

In order to comply with the General Information Security Policy, ITSENSE S.A.S. establishes the following information security objectives:

Optimize the technological infrastructure to ensure the confidentiality, integrity and availability of information by identifying improvements, corrections, monitoring and follow-up of information processing assets.
Manage incidents that affect the confidentiality, integrity and availability of information by analyzing events, collecting evidence, implementing necessary actions and learning lessons to prevent future incidents
Manage information security risks, relevant to ITSENSE S. A.S. stakeholders, through the implementation of treatment options and applicable controls.A.S, through the implementation of treatment options and applicable controls
Improve the performance of the Information Security Management System by increasing the effectiveness of information security controls.

Terms and Conditions

The portal, is owned by ITSENSE S.A.S. and will be referred to for these purposes as the portal.

Your access and use, as well as participation in the forums, platforms, content or interaction scenarios offered is free of charge, and presupposes that you have understood and accepted these terms and conditions. Hereinafter, users of the portal will be identified as "the user", who in order to access it, must be of legal age or be authorized by their legal representatives.

I. Privacy Policy

When the user accesses the portal, it is possible that ITSENSE S.A.S requests some data about personal information or goods of the user, which will be called "the data" and will be taken by ITSENSE S.A.S with the exclusive purpose of:

Store them.
Maintain and improve the conditions under which the services are provided as well as their maintenance, management, administration, provision and expansion.
Optimize the use of services by the user.
Offer new transactions associated with its operation, including promotions, offers, commercial opportunities, advertising, etc. By accepting this privacy policy, the user expressly authorizes ITSENSE S.A.S. to receive commercial information from the portal or third parties through the electronic or physical address registered in the portal.
The data will be subject to automated processing by the portal directly or through a secure hosting provider, which will incorporate them into the corresponding automated files and will be the responsibility of ITSENSE S.A.S.
If applicable, ITSENSE S. A.S.A.S guarantees total privacy in the data related to the transaction, integrity in the messages exchanged and mechanisms that allow that once a transaction has been carried out, there is a record of it.
ITSENSE S.A.S has adopted adequate security levels to protect the data supplied through the services it provides and has taken technical measures within its reach to avoid the loss, misuse, alteration, unauthorized access or theft of the data. However, security measures are associated with the level of risk that generates information considered as low impact. In any case, ITSENSE S.A.S. is not responsible for malicious acts of third parties seeking to attack the security measures adopted.
All rights, duties and obligations, as well as communication channels related to the processing of personal data can be found in the Data Processing Policy here: link data processing policy
Any transfer of data to third parties by ITSENSE S.A.S., as well as the use of the same for purposes other than those mentioned in this regulation, must obtain the express consent of the user, given by any suitable means.

II. Exclusions of liability

ITSENSE S.A.S. does not guarantee the availability and continuity of the operation of the portal, but will try, where possible, to warn of any interruptions in it. Neither does it guarantee the usefulness of the portal for the performance of any particular activity, nor the infallibility of the information contained therein, nor that the information is correct, up to date or complete, and warns that this site may contain technical inaccuracies or typographical errors.

Therefore, the user should confirm that the information published is accurate and complete before making any decision related to any service, product or subject described on this site.

There is also no guarantee that if an error is reported, it will be repaired or corrected in a timely manner.

ITSENSE S.A.S. shall not be liable for damages of any kind that may be due to the lack of availability or continuity of the operation of the portal, to the lack of usefulness that users may have attributed to the portal and services, to the fallibility of the portal and, in particular, but not exclusively, to failures in access to the different web pages or sections of the portal.

ITSENSE S.A.S. shall not be liable to any party for any damages of any kind arising out of or in connection with the Site or its use or any site or resource linked to, referred to or accessed through the Site, or the use, downloading of or access to any materials, information, products or services contained therein.

ITSENSE S.A.S does not control or guarantee and, therefore, is not responsible for the presence of viruses or other elements in the contents of the portal that may cause alterations in the user's computer system (software and hardware) or in the electronic documents and files stored in the user's computer system.

III. Content ownership

The portal may contain texts, advertisements, images, videos, animations, graphics, databases, applications, demonstrations of applications and, in general, a series of legal assets protected by national and international regulations governing intellectual property. Unless otherwise stated, all content is the property of ITSENSE S.A.S. In the sections that include interaction, such as comments, articles and others, which are owned by the user or third parties, these will be responsible for their authorship, respecting the provisions made below.

No authorization is granted for the total or partial reproduction, translation, inclusion, transmission, storage or access through analog or digital media or any other system or technology created, or to be created, without the prior written authorization of the owner, if required by ITSENSE S.A.S, of all those contents that are property of ITSENSE S.A.S or third parties who have granted authorization for use in the portal.

It is permitted, in a non-transferable and limited manner, access to the portal only for your use or that of your personnel, provided that the contents are not modified and that the property, authorship or ownership reservation notices are kept intact. In the events in which downloads are allowed, such situation shall be expressly indicated, pointing out the specific terms of use for them.

Any violation of these restrictions implies the cancellation without prior notice of the permissions granted and the consequent obligation of the user to destroy those goods downloaded or accessed by any means.

Except for the limited permission noted above, ITSENSE S.A.S. does not grant to you, even impliedly, any right or license under any patent, trademark, copyright or other intellectual property right. Nor may the user duplicate any of the content of this site on any other web site or in any other medium.

In the event that the user includes in the interaction sites any material of his authorship, he guarantees ITSENSE S.A.S. that they were created or acquired, without violating any third party rights, allowing ITSENSE S.A.S. to verify it. The user, by the mere fact of uploading, assembling, including or attaching any content, grants ITSENSE S.A.S. the necessary licenses or authorizations to reproduce, adapt, compile, store and distribute the content provided by the user through this website, free of charge and non-exclusively. This free license includes the authorization to ITSENSE S.A.S. to publish the contents in any medium, electronic or physical, and to sublicense it to any parent, affiliate or subsidiary of ITSENSE S.A.S. If the user violates any third party's rights, the user agrees to indemnify ITSENSE S.A.S. against any claim made by any person claiming to be the legitimate owner.

IV. Referrals to and from other portals

In the event that ITSENSE S.A.S., users or third parties include links or references to other websites that can be accessed from the portal, and that do not belong to ITSENSE S.A.S., its parents, affiliates or subsidiaries, ITSENSE S.A.S. is not and will not be responsible, nor does it exercise or exercise control over them and their contents. Therefore, ITSENSE S.A.S. does not guarantee the technical suitability, including security, or the quality of the information contained therein.

In the event that such links lead to sites belonging to partners or products of ITSENSE S.A.S. alliance with third parties, this situation will be indicated.

All links from this website must be approved in writing by ITSENSE S.A.S. and, in any case, the links will be accepted as long as they do not imply misleading advertising, or may cause confusion, in terms of endorsing or recommending any product or service, or imply the creation of frames or modify the contents in any way. The user, in any case accepts that if ITSENSE S.A.S. so considers, may revoke the permission granted in writing, being the user's obligation to remove them from their pages or carry them.

V. Indemnity

Any participation in user interaction spaces, such as forums, blogs, chats, etc., presupposes knowledge of these terms of use and acceptance of them. In each space of this nature, the user will be identified or will have the mechanisms to do so, seeking, mainly, that in the events in which a user inflicts damage to a third party, the user comes out in defense of any claim that is made to ITSENSE S.A.S.